PM Reach

A conference for the property management industry

RACV Goldfields Resort, Creswick VIC | 18-19 March 2021

PM Reach is all about you. Your mindset, your wellness and your resilience. PM Reach is a retreat far away from work with content designed to empower and invigorate with speakers, stories and information relevant to your PM life.

2019 Highlight Video

People who say they love what they do have the right mindset. Be those people. With the right mindset, you are happy, more efficient and more productive at work and at home. If you’ve had the right mindset, it’s easy to get it back and if want to get the right mindset, PM Reach is for you.
“Wellness” more than ever means body and mind. And a healthy mind will often manifest a heathy body. Learn from the success of others in the industry and improve your mental wellness as they have done before you.
Property management work and resilience go hand-in-hand, but that doesn’t mean it’s easy. In fact, it’s hard to be resilient all the time. The PM Reach speakers know all about resilience and rising above difficult times and situations and they want to share their stories with you.

The Speakers

They all have a story to tell. Stories about success, mistakes, good times and hard times. Stories to make you think about yourself. And stories to help you improve.
Chris Helder
Simone Curley
Tanja Jones
Shane Stone
Rik Rushton
David Woolfall
Kylie Walsh
Shelli Martin
Tayla Cook
Sadhana Smiles

Chris Helder

Chris Helder is a business communication genius and master storyteller whose presentations have radically transformed how thousands of people worldwide communicate with clients, customers, colleagues, staff and teams.

Simone Curley

As a newbie in 2002, Simone started as a receptionist. She quickly moved through the ranks ultimately becoming a Director of an agency. Still trying to align her values to her role she decided to sell up and head to a not-for-profit real estate agency where she now leads a team for a purpose worth leading.

Tanja Jones

Tanja is a leadership and mindset specialist. She has advised thousands of leaders and teams both nationally and internationally. Tanja’s big game is to elevate real estate leaders and agents ability to build trust and transparency within the communities they have the privilege to serve and she recently partnered with Core Logic to complete the first of its kind study, The Real eSTATE of Leadership.

Shane Stone

Shane is the first to admit he has been in tears and struggled for years, but has worked hard to overcome weaknesses. He is now sharing his experiences and helping others, and will show you not only how turn negative’s into positive’s but how to water and nurture these incidents for a best outcome and make a difference.

Rik Rushton

Rik Rushton is a “time tested” Peak Performance Coach, Platform Speaker, and Trainer to leading brands, (Emirates, Holden, CGU, NAB), as well as professional sports organisations, (Collingwood Football Club, Cricket Victoria, Cricket Australia), throughout Australasia.

David Woolfall

Since 1995 David has covered most roles within a real estate office having been salesperson, property manager, BDM, general manager, and a business owner. 2019 saw David pursue a passion for helping others improve themselves by stepping into the training field.

Kylie Walsh

One of real estate’s most inspiring and influential leaders Kylie Walsh is a focused on building a formidable team of results-driven professionals. As General Manager, Kylie executes a business strategy that further strengthens and grows the company’s industry-leading reputation.

Shelli Martin

Having previously worked for some of the nation’s most prestigious and respected agencies, Shelli has gained exceptional experience and insight into the property industry, her acumen and innate management skills seeing her excel in both Property Management and high-level Team Leader roles.

Tayla Cook

Tayla is recognised as a leader in her local real estate community. Maintaining a wealth of knowledge that is shared with her real estate associates; landlords, tenants and tradespersons, Tayla is considered to be abreast of all market trends and legislation making her a valuable asset to many.

Sadhana Smiles

Sadhana is the CEO of Property Management at Harcourts International, Director of Harcourts Move and Founder of Links Fiji. Arriving in Australia as a migrant at the age of 16, she has blazed her own trail in business.

The Cost

Conference ticket price is $650. A discount of 10% applies when 3 or more tickets are purchased together.

Accommodation at the venue is available at a discounted conference rate with further discounts of up to 50% available for RACV members.

The Deal
Conference ticket inclusions
inc. GST
Wine tasting & canapes on Wednesday evening
(optional attendance)
Two-day conference
Lunches & refreshments
Thursday night cocktail dinner & drinks
Friday morning Pilates
(optional attendance)

The Program & Sponsors

Check-in closer to the event for an updated program and be sure to check out our sponsors websites – without them, we could not run the PM Reach conference.
Wine Tasting & Canapes

For anyone present on Wednesday night, join us in the Fairway Lounge for 1 hour of local wine tasting and canapes.

6:00 pm – 7:00 pm
Conference Day 1 Begins

Welcome, introduction and housekeeping.

9:00 am – 9:15 am Hayley Mitchell Mitchell PT
Build your currency in the new world

We are experiencing rapid changes in our industry, most of it is exciting and a lot of it can be daunting and overwhelming. With any change we experience and implement in our businesses we need to ensure that we have in place a robust plan. The key to ensuring this plan works is to make sure that our personal goals are also taken into account. We all come to work to live the life we want to have so both plans are connected at some level. In this session Sadhana will take you through a simple planning session for your business and personal life. Just remember that it is not just managers who need a plan, everyone in the business needs one to keep us on track to what we want to achieve.

9:45 am – 10:45 am Sadhana Smiles Harcourts International
Property Managers – The Professional Problem Solvers

For eight hours per day, five days a week property managers are solving problems, across multiple stakeholders in often unrealistic timeframes. It can be a thankless task and because they care, they often take the stress of work home which can impact their wellbeing and sense of fulfillment. This training is designed to leave property managers feeling valued for their contribution to the real estate industry and empowered to rise resilient in the world of rejection and upset.

In this session you will:

  • Discover the 3 Steps to Success – how to raise your standards, simplify your strategies and elevate your state
  • Learn the 5 Steps to Confidence and how to rise resilient in a world of problems, rejection and upset
  • Uncover the 3 Causes of Upset and how to turn conflict into clarity with ease
  • Gain Mindset Mastery Strategies to enable you to be a peak performing property manager
11:15 am – 3:15 pm Tanja Jones TMJ Coaching
How to love what you do after 23 years in the industry

Starting from the bottom up, Danielle has worked on reception, in leasing, as a property manager, supervised a team, managed a department, focused on business development and continued managing property over the last 23 years. There have been mistakes, tears, successes, sleepless nights, and more tears, but she still loves what she does and is here to share some of her secrets to never giving up, being true to your values, knowing how and when to switch off and always presenting your best self to your clients.

3:45 pm – 4:30 pm Danielle Cargill Little Real Estate
Blaze your own trail

In this session Sadhana will give you the playbook for how to blaze “your” own trail and create your own career path by being brave enough to speak up and shake things up. Sadhana believes we need empowered, driven, inclusive innovations but more importantly we need people to believe that they have the power to be heard and make a difference.

“Blaze your own trail” is about her journey, sharing her lightest and darkest days, rebuilding her life and relationships to become one of the most respected women in her industry and a role model to women in the many diverse communities in Australia.

4:30 pm – 5:15 pm Sadhana Smiles Harcourts International
Dinner & Drinks

Enjoy a cocktail dinner with a 3-hour drinks service in the restaurant.

6:30 pm – 9:30 pm 

In Danielle Cargill’s spare time, she is a Pilates instructor. Join her in the conference room for this optional 45-minute guided session.

7:30 am – 8:15 am Danielle Cargill 
Conference Day 2 Begins

Day 1 recap and day 2 welcome & introduction.

9:30 am – 9:45 am Hayley Mitchell Mitchell PT
Consumer Insights

Naomi will be sharing’s recent landlord research, which will explore what the future landlord looks like and help you to get ahead to plan and prepare for market disruptors and the impact they will have on you, your career and/or your business.

9:45 am – 10:30 am Naomi White
The wins and challenges of being a business owner

Carolyn will discuss her journey from the beginning to business ownership and operation – sharing the wins, challenges and triumphs she has experienced along the way. Finding the right balance is critical to longevity and success in this amazing PM industry we are all so passionate about.

10:30 am – 11:15 am Carolyn Wright Your Property Manager
Keeping it real & raw

Cate’s presentation aims to address the journey with a real edge, some rawness and as much inspiration for real estate small business as she can muster. She will touch on, finding the inspiration, finding your niche, having a brand identity (it’s an extension of YOU!), managing the challenges and “leaning on your village” – being a good villager yourself for the others in your community.

11:45 am – 12:45 pm Cate Bakos Cate Bakos Property
Why I started a PM business for the 2nd time

When Hayley decided to start a PM only business back in 2009 she did so with grand ideas of what she wanted it to become. When her situation changed and she sold it in 2018 she didn’t intend to start up again. But less than a year later she and her husband Warren opened Geelong Property Managers. Why? Well that is a question that has been asked a lot and one that she will answer during this informative session.

12:45 am – 1:15 pm Hayley Mitchell Mitchell PT & Geelong Property Managers
Creating your personal & business dreamboard

How often do we go to a conference, we go back to work, we get busy and the bottom draw becomes the smartest place in the office. All the great ideas we wanted to implement doesn’t get done because we get busy. In this session Sadhana will take you through putting together your own dreamboard to keep you on track to all the fantastic ideas you have learnt at conference for your business and your own life.

2:30 pm – 3:30 pm Sadhana Smiles Harcourts International
The Story of Marysville

The words “Black Saturday” are etched in the memory of all Australians – especially those who lived in and around Marysville in 2009. The local area has been to hell and back, but from the blackend trees, new growth emerged. Hear the story of survival and resilience from local resident, Jacqui Pearson, as she shares her personal experience of the past 10 years – what Marysville was, what it went through and what it is today.

3:45 pm – 4:15 pm Jacqui Pearson 
If you have any questions related to the conference,
please feel free to email us at or call Hayley on 0433 172 239.


For all accommodation queries at the RACV Golfields Resort, please call 03 5345 9600.

Tickets $650

A 10% discount applies when 3 or more tickets are purchased together.

Ticket price includes conference, lunches, refreshments, cocktail dinner & drinks plus optional activities.

This button will redirect you to our online ticket sales provider, TryBooking.

Cancellations and Refunds: Full conference refunds are available up to 14 days prior to the conference start date. 50% refunds will be given for cancellations with 5 to 13 days notice of the conference start date. No refunds will be available for cancellations received after 5pm on Friday 12th March 2021. Cancellation requests should be sent to

RACV Goldfields Accommodation

To book at RACV Goldfields, please call (03) 5345 9600 and quote the “block code” 9006939. You cannot book online.

Accommodation Discounts:
10% Conference Rate | 25% for RACV Members | 50% for RACV Club Members

Mitchell PT